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Benefits of Having an On-Call Support Team

Have you ever tried to format your computer without losing all of your iTunes songs? If you are like me and a lot of other people, you probably went nuts trying to search for help online, only to lose endless hours in searching for information and trying to fix it on your own. But with the help of a computer support team, that problem could have been solved in a much easier way.

Need for a Support Team

It is important to notice, as well, that you want a support team that can be available to you 24/7. Many people experience problems with their computers when they are at home, not at work, so a place that just offers a 9 to 5, Monday through Friday service might not be the best option, since when you may need them the most they might not be available. When it comes to computers, it’s best to have an on-call support team.

But what else can a computer support team offer you, besides helping with formatting your computer without losing your iTunes music? They can offer much, much more. To start with, many people who work for these tech companies are engineers, Microsoft-certified technicians and even programmers. Because of that, it is easier for them to spot the problems in your computer. Besides, many companies offer remote access to your computer and they can fix your machine as if they were present, by using remote access software.

These are the common types of help a support team provides:

Setting Up and Installing

Sometimes setting up your new computer and installing an operating system can be very challenging. Computer support technicians can help you to install a platform (Windows, OS X, Linux) and help set up your peripherals, such as printers, scanners, copiers, etc.

They can also walk you through the registration process of your new product, authentication, product key, your internet connections and emails, as well as user accounts and antivirus software.

Optimization Services

If you know your computer is not performing as well as it should be and it needs a tune up, for example, in order to optimize its performance. The support team can help you with cleaning up old and unused files, uninstalling unnecessary programs, upgrading software, creating an archive folder in your hard drive for files you don’t normally use but wish to keep, deleting file duplicates and running updates when needed. Support technicians can also help with backups and configuring your start up to avoid slowness.

Diagnosing and Troubleshooting

For a person who is not in the tech field it can be hard to know what exactly is slowing down your computer and reducing its performance. If you don’t know what the problem is, a person from a support team can diagnose it and provide you with the solution. They can troubleshoot problems with software, hardware and also peripherals, which is great since most of us have already experienced a hard time with a printer or copier machine.


People sometimes don’t think about the necessity of a good antivirus program until they have their computer hacked and its memory wiped out. If this is your situation, the computer support team can help remove the virus or any other form of attack your computer might have suffered and restore the original settings. They can also install and configure an antivirus program and perform a complete scan of your computer, including scanning the files stored as backups in the System Restore of your computer, depending on what platform you are using.

Data Backup

The support team can enable a backup system in your computer, just in case you lose the data or forget to do the backup yourself. The backed up files can be stored in your computer and online as well, if you prefer. Some companies offer an online backup service, which is really helpful in case you see the blue screen of death in your computer. At least you will have your documents, photos and videos saved on the web and protected from being deleted permanently. But, as a rule of thumb, always have at least two backups for your data.

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